Privacy Policy

Last updated: January 15, 2024

At Direct2XR, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our 3D visualization platform.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Company information (optional)
  • Account preferences and settings

3D Model Data

We process and store:

  • 3D model files you upload
  • Metadata associated with your models
  • Processing logs and optimization data

Usage Information

We automatically collect:

  • Platform usage statistics
  • API calls and access patterns
  • Device and browser information
  • IP addresses and location data

2. How We Use Your Information

We use your information to:

  • Provide and maintain our 3D visualization services
  • Process and optimize your 3D models
  • Enable sharing and collaboration features
  • Provide customer support and technical assistance
  • Improve our platform and develop new features
  • Send important service updates and notifications
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. Data Security

We implement industry-standard security measures:

  • End-to-end encryption for file uploads and storage
  • SOC 2 Type II compliant infrastructure
  • Regular security audits and penetration testing
  • Multi-factor authentication support
  • Secure API endpoints with rate limiting
  • Regular data backups and disaster recovery procedures

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

  • With your consent: When you explicitly authorize sharing
  • Service providers: Third-party services that help operate our platform
  • Legal compliance: When required by law or to protect our rights
  • Business transfers: In case of merger, acquisition, or sale of assets

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your personal information
  • Portability: Export your data in a portable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and platform

When you delete your account, we will delete your personal information within 30 days, except where we're required to retain it for legal purposes.

7. International Data Transfers

Direct2XR operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

privacy@direct2xr.com

Direct2XR, Inc.
123 Innovation Drive
San Francisco, CA 94105
United States